Booking Policies

ALL BOOKING DEPOSITS ARE NON-REFUNDABLE

What is our Cancellation policy?

If you need to CANCEL your appointment, you will need to contact us directly at (910) 629-2769 CALL/TEXT.

If you CANCEL your appointment with LESS than 48 HOURS notice, You will FORFEIT your booking deposit.

If you CANCEL your appointment with MORE than 48 HOURS notice, we will TRANSFER your deposit to a new date.

Holliewood Brows & Beauty will only hold deposits for 30 DAYS if the client elects to wait to rebook.

What is our Reschedule policy?

If you need to RESCHEDULE your appointment, you will need to contact us directly (910) 629-2769 CALL/TEXT.

If you reschedule your appointment with MORE than 48 HOURS notice, we will TRANSFER your booking deposit.

*We will allow you to reschedule with the same booking deposit no more than TWO times.*

If you attempt to reschedule a THIRD time, you will need to book a new appointment with a new deposit.

What is our No Call / No Show policy?

If you NO CALL / NO SHOW your appointment, your booking deposit will be FORFEITED.

If you would like to book another appointment, you will be required to pay 50% of the total service cost.
NO CALL / NO SHOW will only be allowed ONE time per client before him/her will be banned from booking any future appointments.
If you know in advance that you cannot make your appointment, PLEASE CONTACT US IMMEDIATELY. Our artists come to the studio prepared and ready for each client that has booked with them for their time and artistry, so please be courteous and contact us with as much notice as possible so they can fill your appointment.

I'm running late to my appointment, can I still come?

We will give you a 15 MINUTE grace period if you are running late to your appointment.

If you arrive LATER than 15 MINUTES after your scheduled appointment time, we will need to reschedule your appointment to prevent the artist that you booked with running behind for the rest of their appointments. Your booking deposit will be forefeited

Please contact us if you know you are going to be late as we might be able to make accommodations to keep your appointment.

What happens if I'm sick or I had an emergency?

If you have any symptoms of illness within the week of your appointment, please contact us asap to reschedule. Your deposit will be transferred as long as you give us more than 48 HOURS notice.

If you are involved in an emergent situation, please do what you need to do first before contacting us about your appointment. If we don’t hear from you within 48 HOURS after your appointment we will attempt contact again and cancel your appointment if no response is received.

What happens if one of your staff members is sick or had an emergency?

We will always do our best to give you the same courtesy that we ask of you. Our artists are constantly in close proximity to upwards of 30 different people per week, so as you can imagine, they get sick too and they need to feel their absolute best in order to provide you with the service that you expect!

If your artist can’t perform your service due to illness or an emergency, we will contact you by phone and your appointment will be rescheduled. If possible, we will fit you back in our books ASAP. Your deposit will be transferred.

ALL BOOKING DEPOSITS ARE NON-REFUNDABLE

What is our Cancellation policy?

If you need to CANCEL your appointment, you will need to contact us directly at (910) 629-2769 CALL/TEXT.

If you CANCEL your appointment with LESS than 48 HOURS notice, You will FORFEIT your booking deposit.

If you CANCEL your appointment with MORE than 48 HOURS notice, we will TRANSFER your deposit to a new date.

Holliewood Brows & Beauty will only hold deposits for 30 DAYS if the client elects to wait to rebook.

What is our Reschedule policy?

If you need to RESCHEDULE your appointment, you will need to contact us directly (910) 629-2769 CALL/TEXT.

If you reschedule your appointment with MORE than 48 HOURS notice, we will TRANSFER your booking deposit.

*We will allow you to reschedule with the same booking deposit no more than TWO times.*

If you attempt to reschedule a THIRD time, you will need to book a new appointment with a new deposit.

What is our No Call / No Show policy?

If you NO CALL / NO SHOW your appointment, your booking deposit will be FORFEITED.

If you would like to book another appointment, you will be required to pay 50% of the total service cost.
NO CALL / NO SHOW will only be allowed ONE time per client before him/her will be banned from booking any future appointments.
If you know in advance that you cannot make your appointment, PLEASE CONTACT US IMMEDIATELY. Our artists come to the studio prepared and ready for each client that has booked with them for their time and artistry, so please be courteous and contact us with as much notice as possible so they can fill your appointment.

I'm running late to my appointment, can I still come?

We will give you a 15 MINUTE grace period if you are running late to your appointment.

If you arrive LATER than 15 MINUTES after your scheduled appointment time, we will need to reschedule your appointment to prevent the artist that you booked with running behind for the rest of their appointments. Your booking deposit will be forefeited

Please contact us if you know you are going to be late as we might be able to make accommodations to keep your appointment.

What happens if I'm sick or I had an emergency?

If you have any symptoms of illness within the week of your appointment, please contact us asap to reschedule. Your deposit will be transferred as long as you give us more than 48 HOURS notice.

What happens if one of your staff members is sick or had an emergency?

What forms of payment do you accept?

We accept the following:

Cash
Debit Card
All major credit cards (2.6% processing fee)
Apple Pay
Venmo
Affirm (5.5% processing fee)
Afterpay (5.5% processing fee)
PayPal & Pay later (5.5% processing fee)
HB&B Gift Card
Crypto Currency (Bitcoin, Ethereum, or Solana)

A 2.6% processing fee will be applied to payments made by credit cards.

A 5.5% processing Fee will be applied to payments made by any after pay service(PayPal Pay Later, Affirm, Afterpay)

We DO NOT accept personal checks.

Looking for a gift for a special person? We are now offering Holliewood Brows & Beauty Gift Cards (Gift Cards are non-refundable)

Tips are not required or expected, but are greatly appreciated!

Can I bring a guest?

You are welcome to bring a family member or friend for moral support; however, they are not going to be permitted to come back with you to the service room.

***CHILDREN WILL NOT BE PERMITTED TO ACCOMPANY YOU TO YOUR APPOINTMENT***

We love kids, but our business is not an ideal place for them to be left unattended while you are being serviced. We suggest all of our clients to show up alone to avoid potential distractions during the service.

Please be sure childcare has been arranged in advance before your appointment. We may have to cancel your appointment if you arrive with a minor and they are not being supervised by another adult.

Where are we located?

10140 Beach Dr. SW Unit #4

Calabash, NC 28467

Holliewood Brows & Beauty is located in the Calabash Plaza across from a small car wash and the Discount Beverage Store. Our building is L shaped with a blue roof. Our studio is located in Unit #4

I'm not happy with my results, what should I do?

Our client’s satisfaction is our number one priority! We strive to make everyone happy and to exceed expectations and 99.9% of the time we do, but we also understand that may not be the case 100% of the time.

If for any reason you are dissatisfied with your results, the service you had, or the team member that performed the service please contact us immediately.

(910) 629-2769 CALL/TEXT

holliewoodbrows@gmail.com

(this email address is only accessed by Hollie and Cole, HB&B business owners)

It is important to keep in mind that for most of the services that we offer, more than one session of the service is either recommended or required. Be sure that all sessions have been completed before making your final judgement of your results.

For most cases, an additional touch up or extra session of the service will fix your concerns. Just contact us and ask to see if we can schedule you in immediately. Permanent makeup services are usually a 2 step process to achieve a desirable final result.

What should i do if my permanent makeup didn't heal perfectly after the initial session?

Results are not guaranteed for any of our permanent makeup services; However, we will always do our best to resolve any issues in a timely manner.

We encourage all new clients not to fully judge your results until the healing process is complete at approximately 4-6 weeks after the initial session. If you believe you didn't heal with perfect retention after the intial session, that's okay! At your touch up session we will make the necessary adjustments to any areas that didn't retain perfect pigment rentention after the intial session.

*OUR CLIENT'S SATISFACTION IS OUR #1 PRIORITY*