FAQ | Mysite

***COVID-19 POLICIES & PROTOCOLS***

Guests will not be permitted to wait in the lobby while you are receiving your service unless they are needed due to handicap reasons, translation assistance due to language barrier, or you are the parent or guardian of the person receiving the service.
If you test positive for COVID-19 within 2 weeks of your appointment, you must contact Hollie with Holliewood Brows & Beauty to reschedule your appointment unless you are able to show proof of a negative test result received prior to the appointment.
If you arrive to your appointment and you are showing signs of illness (cough, runny nose, cold chills, body aches, fever, vomiting, etc.), you will be asked to leave the studio and your appointment will be cancelled. A new deposit will be required to book a new appointment.
Please DO NOT come to your appointment if you are not feeling 100% healthy, even if you do not suspect that you have been potentially exposed to COVID-19.

If you are not already vaccinated for COVID-19 and you plan to become vaccinated, you must schedule your permanent makeup appointments accordingly. We will not service you for permanent makeup if you have received any dose of a COVID-19 vaccine within 2 weeks of your permanent makeup appointment or if you are in between the first and second dose of your vaccine (if applicable). Your appointment will be cancelled and you will be required to pay a new booking deposit to book a new appointment.

Holliewood Brows & Beauty follows strict sanitization guidelines as required by the Brunswick County Health Department. All tools used during every service is either single use / disposable or is properly dressed and sanitized in between each use. All microblades, tattoo needles, and hair razers are used one time per person and is properly disposed of after each procedure. All surfaces in service rooms, lobby, and bathroom are properly disinfected using hospital grade disinfection wipes before and after each appointment.

Will I Be Charged A Deposit?

We require a deposit to be paid in order to secure the date and time of your appointment. All initial services will require a deposit to be paid of at least $10.00 depending on which service is being booked.

Your deposit will be applied towards the remaining cost that is due the day of your appointment after services have been rendered.

If you have booked a service with a paid deposit and you are unable to receive the service due to one of the reasons listed under the "Who Should Avoid (service)" section on the FAQ page, your deposit will not be refunded.

ALL DEPOSITS ARE NON REFUNDABLE.

How Do I Pay For My Services?

If your service requires a deposit, your deposit will be requested when booking your appointment under the "services" tab. The remaining cost of services will be collected on the day of your appointment after services have been rendered. You may pay with cash, debit, or credit. Checks are not accepted. If you pay with cash, please have exact amount owed as change may not be available.

What Is Your Cancellation Policy?

We understand life can be unpredictable.

***BOOKING DEPOSITS ARE NON-REFUNDABLE***

If you cancel your appointment, you will not receive a refund for your booking deposit. You must reschedule your appointment no later than 48 hours (2 days) prior to the date and time of your scheduled appointment in order for your booking deposit to be transferred to a new appointment.

You MUST contact Hollie with Holliewood Brows & Beauty directly in order to reschedule your appointment and for your deposit to be transferred.

Deposits can NOT be transferred to a different service type and can only be used towards the same service type for which the deposit was originally used for. We will allow you to reschedule your appointment with a transferred deposit no more than twice. Upon your third reschedule, your appointment will be cancelled and you must book a new appointment with a new deposit.

If you cancel or attempt to reschedule your appointment with less than 48 hours (2 days) notice of your scheduled appointment; you will forfeit your booking deposit and a new booking deposit will be required in order to book a new appointment.

If you do not show up to your appointment and fail to contact us, (No call / No show), you will need to book a new appointment with a new booking deposit paid. After your 2nd No call / No show, you will forfeit your booking deposit(s) and you will not be invited to book another service with Holliewood Brows & Beauty.

Service pricing is subject to change with or without notice. The price as shown at booking checkout and as reflected in your booking confirmation email is the price of the service for which you booked. If you decide to cancel an appointment and rebook at a later date or you were required to book a new appointment due to "No call / No show" or multiple appointment reschedules, the service price for your new appointment will be whatever price is reflected on the website at the time of booking.

By booking a service with Holliewood Brows & Beauty, you agree to the cancellation and rescheduling terms and you also agree that you have read and understood who is an applicable candidate to receive such services via the "FAQ" page on the website. You agree that if you are not deemed applicable to receive the service for which you booked, you will forfeit your paid booking deposit.

SEE FAQ PAGE FOR MORE INFORMATION.

NO EXCEPTIONS.

I'm Running Late, Can I Keep My Appointment?

Your appointment slot will be held no longer than 15 minutes after your scheduled appointment time. Additional time will not be added to your service if you arrive late. Should you arrive later than 15 minutes past your appointment time:

1st Late Arrival (after 15 minutes): You will need reschedule your appointment with a new deposit paid.

2nd Late Arrival (after 15 minutes): You will need to reschedule your appointment with a new deposit paid.

3rd Late Arrival (after 15 minutes): You will forfeit your deposit(s) and you will not be invited to book another service.