FAQ / Policies

Booking Policies

*ALL BOOKING DEPOSITS ARE NON-REFUNDABLE*

What is our Cancellation policy?

If you need to CANCEL your appointment, you will need to contact us directly at (910) 629-2769 CALL/TEXT.

If you CANCEL your appointment with LESS than 48 HOURS notice, You will FORFEIT your booking deposit.

If you CANCEL your appointment with MORE than 48 HOURS notice, we will TRANSFER your deposit to a new date.

Holliewood Brows & Beauty will only hold deposits for 30 DAYS if the client elects to wait to rebook.

What is our Reschedule policy?

If you need to RESCHEDULE your appointment, you will need to contact us directly (910) 629-2769 CALL/TEXT.

If you reschedule your appointment with MORE than 48 HOURS notice, we will TRANSFER your booking deposit.

*We will allow you to reschedule with the same booking deposit TWO times.

If you attempt to reschedule a THIRD time, you will need to book a new appointment with a new deposit.

What is our No Call / No Show policy?

If you NO CALL / NO SHOW your appointment, your booking deposit will be FORFEITED.

If you would like to book another appointment, you will be required to pay 50% of the total service cost.
NO CALL / NO SHOW will only be allowed ONCE per client before him/her will be banned from booking any future appointments.
If you know in advance that you cannot make your appointment, PLEASE CONTACT US IMMEDIATELY. Our artists come to the studio prepared and ready for each client that has booked with them for their time and artistry, so please be courteous and contact us with as much notice as possible so we can fill your appointment.

I'm running late to my appointment, can I still come?

We will give you a 15 MINUTE grace period if you are running late to your appointment.

If you arrive LATER than 15 MINUTES after your scheduled appointment time, we will need to CANCEL your appointment to prevent the artist that you booked with running behind for the rest of their appointments.
Your booking deposit will be FORFEITED and you will need to book a new appointment with a new deposit.

Please contact us if you know you are going to be late as we might be able to make accommodations to keep your appointment.

What happens if I'm sick or I had an emergency?

If you experience any symptoms of illness within the week of your appointment, please contact us as soon as possible to reschedule. Your deposit will be transferred provided that at least 48 hours’ notice is given.

In the event of an emergency, please prioritize your immediate needs before reaching out regarding your appointment. If we do not receive communication within 48 hours after your scheduled appointment time, we will make a follow-up attempt to contact you. If no response is received, your appointment will be canceled.

What happens if one of your staff members is sick or had an emergency?

We are committed to extending the same courtesy and respect to our clients that we kindly ask in return. Our artists work in close contact with numerous individuals each week, and as a result, they may occasionally experience illness. It is important that they are in optimal condition to deliver the high-quality service you expect.

In the event that your artist is unable to perform your service due to illness or an unforeseen emergency, we will notify you by phone and arrange to reschedule your appointment at the earliest available opportunity. Your deposit will be fully transferred to the new appointment.

What forms of payment do you accept?

We accept the following:

Cash
Debit Card
All Major Credit cards (2.6% processing fee)
Apple Pay (2.6% Processing fee)
Affirm (5.5% processing fee)
Afterpay (5.5% processing fee)
PayPal & Pay later (5.5% processing fee)
HB&B Gift Card
Crypto Currency (Bitcoin, Ethereum, or Solana)

A 2.6% processing fee will be applied to payments made by any credit card used at checkout.

We offer convenient financing options through Affirm, Afterpay, and PayPal Pay Later, allowing you to split your purchase into manageable payments. Please note that a 5.5% processing fee applies to all transactions completed using pay-later services.

We do not accept personal checks, or bank wires.

Tips are not required or expected, but Tips are greatly appreciated!

Can I bring a guest?

You are welcome to bring a family member or friend for support; however, they will not be permitted to accompany you into the service room.

***NO CHILDREN WILL BE PERMITTED TO ACCOMPANY YOU TO YOUR APPOINTMENT***

While we value and appreciate children, our facility is not an appropriate environment for unattended minors during appointments. To ensure a focused and uninterrupted experience, we recommend that clients arrive unaccompanied.

Please arrange for childcare in advance of your appointment. If you arrive with a minor who is not supervised by another adult, we may need to cancel your appointment.

Where are we located?

10140 Beach Dr. SW Unit #4

Calabash, NC 28467

Holliewood Brows & Beauty is located in the Calabash Plaza across from a small car wash and the Discount Beverage

Store. Our building is L shaped with a blue roof. Our studio is located in Unit #4

I'm not happy with my results, what should I do?

Our client’s satisfaction is our number one priority! We strive to make all of our clients happy and to exceed expectations and 99.9% of the time we do, but we also understand that may not be the case 100% of the time.

If for any reason you are dissatisfied with your results, the service you had, or the team member that performed the service, please contact us immediately. Keep in mind that most of our permanent makeup services that we offer, requires more than one session to a achieve desireable final result.

(910) 629-2769 CALL/TEXT

holliewoodbrows@gmail.com

(this email address is only accessed by Hollie and Cole, HB&B business owners)

What should i do if my Nano Brows or Lip Blushing didnt heal perfect after the inital session?

Results cannot be guaranteed with any of our services. However, our clients’ satisfaction is always our top priority, and we are committed to addressing any concerns in a timely and professional manner.

It’s important to keep in mind that all forms of permanent makeup require a multi-step process to achieve the most desirable final outcome. If your initial session does not heal with perfect retention, please don’t worry. That is completely normal!

Before leaving the first appointment, we always schedule a touch-up session 6 -12 weeks later. During this visit, our artist will carefully ensure even saturation throughout the brows or lips and resaturate any areas that did not heal as intended.

***No refunds will be provided for any services that have been already rendered and paid for. NO EXCEPTIONS!***