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What is our cancellation and reschedule policy?

 

***All booking deposits are non-refundable***

If you need to CANCEL your appointment, you will need to contact us directly (910) 629-2769. Appointments can be cancelled as long as you are canceling 48 hours or more before your scheduled appointment date and time. Your deposit will be forfeited. If you CANCEL your appointment less than 48 hours before your scheduled appointment date and time, your booking deposit will be forfeited and you will be required to book a new appointment with a new deposit.

If you NO CALL / NO SHOW your appointment, your booking deposit will be forfeited. If you would like to book another appointment you will be required to pay at least 50% of the total service cost for that appointment up front in order for your booking to be confirmed and accepted. NO CALL / NO SHOW will only be allowed one time per client before him or her will be banned from booking any future appointments. 

If you need to RESCHEDULE your appointment, you will need to contact us directly (910) 629-2769. You can reschedule your appointment with your booking deposit transferred if more than 48 hours notice is given. We will allow you to reschedule your appointment twice. Your appointment will be cancelled if you attempt to reschedule a third time, you will need to book a new appointment with a new deposit.

Reschedules will not be accepted if less than 48 hours notice is given. Your appointment will be cancelled and your booking deposit will be forfeited. You will need to book a new appointment with a new deposit.

I'm running late to my appointment, can I still come?

We will give you a 15 minute grace period if you are running late to your appointment. If you arrive later than 15 minutes, we will need to cancel your appointment so we are not running behind and rushing your service. Your booking deposit will be forfeited. You will need to book a new appointment with a new deposit. Please contact us if you know you are going to be late as we might be able to make accommodations to keep your appointment.

What happens if I'm sick or I had an emergency?

We understand that life happens and some things are not preventable.

If you are sick, please do not show up to your appointment. Not only do we want to avoid spreading illness to others, but your body needs to focus on recovering from your current illness not healing a tattoo.

If you have ANY symptoms of illness within the week of your appointment, please contact us to reschedule. Your deposit will be transferred as long as you gave us as much notice as possible.

Tending to an emergency always comes first.

If you are involved in an emergent situation, please do what you need to do first before contacting us about your appointment. If we don’t hear from you within 48 hours after your appointment we will attempt contact again and cancel your appointment if not response is received.

Please respect the difference between a true emergency and a last minute reason as to why your appointment can’t be kept. We are all human and we here at Holliewood Brows & Beauty have always been very accommodating and understanding when unavoidable situations arise.

What happens if one of your staff members is sick or had an emergency?

Like you, we are human as well and we will sometimes need to reschedule your appointment due to illness or an emergency.

If we can’t perform your service due to illness or an emergency, your appointment will be rescheduled and your deposit will be transferred.

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