FAQ / Policies

Booking Policies

***ALL BOOKING DEPOSITS ARE NON-REFUNDABLE***

Please carefully read our booking policy

What is our Cancellation policy?

If you need to CANCEL your appointment, you will need to contact us directly at (910) 629-2769 CALL/TEXT.

If you CANCEL your appointment with LESS than 48 HOURS notice, You will FORFEIT your booking deposit.

If you CANCEL your appointment with MORE than 48 HOURS notice, we recommend you to RESCHEDULE your appointment instead to allow your booking deposit to be transferred to a new date and time.

*Holliewood Brows & Beauty will only hold deposits for 30 DAYS if the client elects to wait to rebook.*

What is our Reschedule policy?

If you need to RESCHEDULE your appointment, you will need to contact us directly (910) 629-2769 CALL/TEXT.

If you reschedule your appointment with MORE than 48 HOURS notice, we will TRANSFER your booking deposit.

*We will allow you to reschedule with the same booking deposit no more than TWO times.*

If you attempt to reschedule a THIRD time, you will need to book a new appointment with a new deposit.
Reschedules will not be accepted if LESS than 48 HOURS notice is given. Your appointment will be CANCELLED and your booking deposit will be FORFEITED. You will need to book a new appointment with a new deposit.

What is our No Call / No Show policy?

If you NO CALL / NO SHOW your appointment, your booking deposit will be FORFEITED.

If you would like to book another appointment, you will be required to pay 50% of the total service cost.
NO CALL / NO SHOW will only be allowed ONE time per client before him/her will be BANNED from booking any future appointments.
If you know in advance that you cannot make your appointment, PLEASE CONTACT US IMMEDIATELY. Our artists come to the studio prepared and ready for each client that has booked with them for their time and artistry, so please be courteous and contact us with as much notice as possible so they can try to fill your appointment.

I'm running late to my appointment, can I still come?

We will give you a 15 MINUTE grace period if you are running late to your appointment.

If you arrive LATER than 15 MINUTES after your scheduled appointment time, we will need to CANCEL your appointment to prevent the artist that you booked with running behind for the rest of their appointments.
Your booking deposit will be FORFEITED and you will need to book a new appointment with a new deposit.

Please contact us if you know you are going to be late as we might be able to make accommodations to keep your appointment.

What happens if I'm sick or I had an emergency?

We understand that life happens and some things are not preventable.

If you are sick, please do NOT show up to your appointment. Not only do we want to avoid spreading illness to others, but your body needs to focus on recovering from your current illness.

If you have ANY symptoms of illness within the week of your appointment, please contact us to reschedule. Your deposit will be transferred as long as you gave us more than 48 hours notice.

If you are involved in an emergent situation, please do what you need to do first before contacting us about your appointment. If we don’t hear from you within 48 HOURS AFTER your appointment we will attempt contact again and CANCEL your appointment if no response is received.

What happens if one of your staff members is sick or had an emergency?

We will always do our best to give you the same courtesy that we ask of you. Our artists are constantly in close proximity to upwards of 30 different people per week, so as you can imagine, they get sick too and they need to feel their absolute best in order to provide you with the service that you expect!

If your artist can’t perform your service due to illness or an emergency, we will contact you by phone and your appointment will be rescheduled. If possible, we will fit you back in our books ASAP. Your deposit will be transferred.

What forms of payment do you accept?

We accept the following:

Any major credit cards
Debit Card
Apple Pay
Venmo
Cash (Be sure to bring the exact amount needed as we may not have change)

We do not charge a percentage transaction fee if you use a major credit/debit card at checkout.

We do not accept personal checks, or bank wires.

Tips are not required or expected, but Tips are greatly appreciated!

Can I bring a guest?

You are welcome to bring a family member or friend for moral support; however, they are not permitted to come back with you into the service room.

***NO CHILDREN WILL BE PERMITTED TO ACCOMPANY YOU TO YOUR APPOINTMENT***

We love kids, but our business is not an ideal place for them to be left unattended while you are being serviced. We sugguest all of our clients to show up alone, to avoid potential distractions during the service.

Please be sure childcare has been arranged in advance before your appointment. We may have to cancel your appointment if you arrive with a minor and they are not being supervised by another adult.

Where are we located?

10140 Beach Dr. SW Unit #4

Calabash, NC 28467

Holliewood Brows & Beauty is located in the Calabash Plaza across from a small car wash and the Discount Beverage

Store. Our building is L shaped with a blue roof. Our studio is located in Unit #4

I'm not happy with my results, what should I do?

Our client’s satisfaction is our number one priority! We strive to make all of our clients happy and to exceed expectations and 99.9% of the time we do, but we also understand that may not be the case 100% of the time.

If for any reason you are dissatisfied with your results, the service you had, or the team member that performed the service, please contact us immediately. Keep in mind that most of our permanent makeup services that we offer, requires more than one session to a achieve desireable final result.

(910) 629-2769 CALL/TEXT

holliewoodbrows@gmail.com

(this email address is only accessed by Hollie and Cole, HB&B business owners)

What should i do if my Nano Brows or Lip Blushing didnt heal perfect after the inital session?

Results cannot be guaranteed with any of our services. However, our clients’ satisfaction is always our top priority, and we are committed to addressing any concerns in a timely and professional manner.

It’s important to keep in mind that all forms of permanent makeup require a multi-step process to achieve the most desirable final outcome. If your initial session does not heal with perfect retention, please don’t worry. That is completely normal!

Before leaving the first appointment, we always schedule a touch-up session 6 -12 weeks later. During this visit, our artist will carefully ensure even saturation throughout the brows or lips and resaturate any areas that did not heal as intended.

***No refunds will be provided for any services that have been already rendered and paid for. NO EXCEPTIONS!***